Purpose and scope

These terms set forth the terms and conditions for the delivery of goods and services from Tap Tap Stories. For any purchase, the terms of the terms and conditions are accepted. Tap Tap Stories reserves the right to change the terms without notice and with effect for agreements already entered into.

Information about us

Taptapstories International BV - Chamber of Commerce No. 88865428

Rijnsburgerweg 43

2341AA Oegstgeest

Email: [email protected]


With the exception of obvious typographical errors, the prices and shipping costs stated on the website at all times apply. Prices include VAT. At Tap Tap Stories you can pay with VISA, VISA Electron, MasterCard, MobilePay, PayPal.


At Tap Tap Stories you can pay with VISA, VISA Electron, MasterCard, MobilePay, PayPal.

Because your book is specially produced for you, it is an order purchase and we therefore reserve the right to withdraw payment for your order, prior to shipment.

We point out that offers and discounts cannot be combined with existing discounts, discounted items or price promotions.

Shipping and delivery time

All shipments are sent as a package. The estimated delivery time for the package is 2 to 5 working days (+1 day for non-bridged islands). During certain periods of public holidays and vacations, a longer delivery time must be expected.

Delivery takes place when the product is finished. As a general rule, it is produced and shipped within 2 to 5 working days of the order being completed. The customer is entitled to terminate the agreement on the condition of sending a prior order if the schedule is significantly exceeded. Significant delays occur at the earliest in the event of a deviation of more than 30 working days from an agreed deadline. If the schedule is disrupted due to circumstances for which Tap Tap Stories is not responsible (including delays or non-delivery from subcontractors, delays at the customer and the customer's non-participation), delays may not result in the customer being granted default rights, including revocation.

Right of withdrawal

Since all the books are unique and personally produced, the right of withdrawal lapses. Therefore, it is important that you check all the information you have entered during the order.

Your order cannot be canceled as it is produced specifically for you and sent into production immediately after you place your order.

Complaints and deficiencies

Tap Tap Stories has no responsibility for errors that the customer did not correct in writing before the order was placed. If the delivery proves to be defective or defective, the customer is obliged to complain about this within a reasonable time, by contacting us directly. Tap Tap Stories is entitled to try to remedy a defect if this can be done within a reasonable time and if it is deemed that, Tap Tap Stories can be held responsible for the error.

Note that colors in the final printed book may differ from the colors as they are represented by the screen display and that this is not considered to be an error. And that skin tones and hair colors, as shown in the ordering process, are not accurate and may vary according to how the characters in the different books are illustrated.

In addition, the rules of the Sale of Goods Act on 2-year complaints apply.

Force Majeure

Tap Tap Stories is not responsible for any non-fulfillment or delay in the fulfillment of any of our obligations under an order caused by events beyond our reasonable control (force majeure).

Force majeure includes any act, event, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • Strikes, lockouts or other professional actions

  • Civil unrest, insurgency, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war.

  • Fire, explosion, storm, flood, earthquake, epidemic or other natural disaster.

  • Impossibility of using railways, shipping, aircraft, car transport or other forms of public or private transport.

  • Impossibility of using public or private telecommunications networks.

Our services under any order are deemed to be suspended for the period during which the force majeure event is ongoing . Tap Tap Stories will use our reasonable efforts to bring the force majeure incident to an end or find a solution whereby our obligations to an order can be carried out despite the force majeure incident.


We use Paypal and Visa/Mastercard to handle payments. Paypal and Visa/Mastercard encrypts all your card information with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information during the transaction with PBS. Information submitted on Tap Tap Stories' website is stored for the sole purpose of being able to serve you as a customer and deliver your goods. When paying and entering card information, this is done directly through PBS. Therefore, your card information is 100% secured with PBS. Neither Tap Tap Stories nor others have access.

PBS also guarantees consumers' money when trading online. As a customer, you are protected against abuse and have no deductible.


From 15 February 2016, all EU consumers will also have a new common European complaints portal, which will allow them to complain directly to companies in other EU countries. The purpose of the European Complaints Portal is to make it easier for both consumers and online stores to handle cross-border complaints. Of course, you must also have this option. You can find the link to the complaints portal here http://ec.europa.eu/consumers/odr/

However, we hope you will take any challenges directly with us. It's faster for you and we're ready for the keys and would love to help.

Announcements and Marketing

Messages to us must be sent to [email protected] . Messages to you are sent to the e-mail address you have provided on websites when ordering. As part of our customer service, we send out an order confirmation and a confirmation of a shipped order in connection with ordering. For changes to your order, we will send a follow-up email.

Intellectual Property

Tap Tap Stories or our licensors own all intellectual property rights in the Website and all materials posted on the Website. These rights and materials are protected by copyright and all rights in this regard are reserved.

You can print a copy for personal use or download excerpts from pages on the website. You may not use any portion of our copyrighted material for commercial purposes without first obtaining a license from us or our licensors.